Refund policy
Return and Refund Policy
Effective Date: Nov 22, 2025
This Return & Refund Policy applies to purchases made through luxurywellnessrecovery.com, operated by Ascend Supply Co.
Ascend Supply Co specializes exclusively in the sale of large-format, professional wellness and recovery equipment. Due to the size, handling requirements, and made-to-order nature of these products, return eligibility is limited and varies by product and supplier.
1. Contact Information
For questions regarding returns or order issues, please contact us at:
info@luxurywellnessrecovery.com
Phone: 505-236-1389
Business Address:
Ascend Supply Co
8569 Bromelia Ct, Las Vegas NV 89149, United States
Hours: Monday–Friday, 9:00 AM – 7:00 PM PST
2. General Return Policy Overview
Most products sold on this website are final sale.
Due to the nature of freight-shipped, professionally manufactured equipment, products cannot be returned once production, preparation, or shipping has begun.
Return eligibility, where applicable, is determined by the supplier and the condition of the equipment upon delivery.
3. Eligible Returns (Limited Circumstances)
Returns are not offered for change of mind.
A return may be considered only in the following situations:
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Verified freight damage upon delivery
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Verified manufacturing defect covered under supplier warranty
All return or resolution requests must be submitted within 48 hours of delivery and approved in writing.
4. Non-Returnable & Final Sale Items
The following items are non-returnable and non-refundable:
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Freight-shipped wellness and recovery equipment
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Made-to-order or custom-built equipment
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Equipment already in production or manufacturing
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Equipment that has been installed or used
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Products shipped directly from suppliers or manufacturers
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Equipment requiring freight delivery or professional installation
Ascend Supply Co does not sell digital products, downloadable materials, or gift cards.
5. Freight Damage or Defective Equipment
If equipment arrives damaged or defective:
Customer Responsibilities
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Inspect equipment immediately upon delivery
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Notify Ascend Supply Co within 48 hours
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Provide clear photos or video documentation
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Retain all original packaging and materials
Resolution Options
Depending on supplier policy, resolution may include:
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Replacement parts
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Repair coordination
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Supplier warranty claim
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Freight claim with the carrier
Refunds are not guaranteed and are subject to supplier approval.
6. Supplier-Specific Terms
Certain products are subject to additional supplier-specific terms, including warranty coverage, freight handling, and resolution procedures. These terms are provided on individual product pages or during the order process where applicable.
7. Incorrect or Missing Items
If an incorrect product is delivered or an item is missing:
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Notify us promptly
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We will coordinate correction with the supplier or carrier
Corrections are handled at no additional cost where applicable.
8. Order Cancellations
Before Production Begins
Orders may be canceled only if production has not started and if the supplier permits cancellation.
After Production or Shipment
Orders cannot be canceled once production, preparation, or shipping has begun.
9. Refund Processing
If a refund is approved:
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Refunds are processed within 14 business days
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Payment processor or bank timelines may vary
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Partial refunds may apply where supplier or freight fees are non-refundable
10. Agreement to Policy
By placing an order on luxurywellnessrecovery.com, you acknowledge and agree to this Return & Refund Policy and all supplier-specific terms provided during the purchasing process.
11. Questions & Support
For assistance, contact:
Email: info@luxurywellnessrecovery.com
Phone: 505-236-1389